Incident Management Dashboard

Comprehensive analytics and insights for incident management

Back to Incidents

Executive Overview

0
Total Incidents
Last 30 days
0%
Customer Impact
Low
0m
Mean Time to Resolve
Good
0%
Internally Detected
Needs Work
0
IVA Minutes Impacted
Monitor
0%
Change Related
Acceptable
Incidents Trend by Month
Incident Priority Distribution
Time Metrics Summary
0m
Avg MTTR
0h
Total Downtime
0h
IVA Impact
Detection Summary
0
Monitoring
0
Manual
0
Customer
Quality Metrics
0%
Internal Detection
0%
Customer Impact
0%
Change Related

Uptime Analytics

Uptime % by Month
Uptime % by Region
Production vs Non-Production Uptime
100%
Production Uptime
100%
Non-Prod Uptime
Production
Downtime
Customer Impact Uptime
100%
Customer-facing Uptime
Uptime
Impact
Regional Uptime Details
Region Incidents Total Downtime (min) Uptime % Customer Impact

Customer Impact Analysis

Customer Impacting Incidents by Month
Customer Impact vs Detection Method
Customer Impact Summary
0
Total Customer Impacting Incidents
Impact Rate: 0%
MTTR - Customer Impact
0m
Mean Time to Resolve (Customer Impact)
vs Overall MTTR: 0m
Impact by Priority
0
P1
0
P2
0
P3
0
P4

Detection & Observability Analysis

Incident Detection Breakdown
Internal vs Customer Detection
P1/P2 Internally Detected
0%
P1/P2 Detected Internally
0
Internal
0
Customer
Internal
Customer
Detection Performance Metrics
0%
Overall Internal Detection
0
Monitoring Detected
0
Customer Reported
0m
MTTR (Monitoring)

Alarm Priority Effectiveness

MTTR by Alarm Priority
Incident Count by Priority
Priority vs Customer Impact
Priority Total Incidents Customer Impact Impact % Avg MTTR (min) Internal Detection Change Related
P1 0 0
0%
0m 0% 0%
P2 0 0
0%
0m 0% 0%
P3 0 0
0%
0m 0% 0%
P4 0 0
0%
0m 0% 0%

Root Cause & Quality Analysis

Top Root Causes (Pareto)
Root Cause by Environment
Change-related Incidents
0%
Change Related Incidents
Change Related: 0
Non-Change: 0
Change
Non-Change
Top Root Causes
Rank Root Cause Count % of Total Cumulative % Priority Distribution

Change Reliability Analysis

Incidents Related to Change
MTTR: Change vs Non-change
Change-related Incidents by Team
Change Reliability Score
100%
Change Reliability Score
Score = 100 - (2 × Change Incident %)
Change vs Non-Change MTTR
0m
Change MTTR
0m
Non-Change MTTR
0%
Difference
Change Incident Priority
0
P1
0
P2
0
P3
0
P4

Dashboard last updated: December 26, 2025, 11:55 am | Data Source: Incident Management System | Total Records: 0